PayPal Users
PayPal subscribers can cancel their subscription via their own PayPal account.
Go to Settings via the top right icon. Select Payments on the sub menu and manage automatic payments. Find the subscription you would like to cancel from the list. Click Cancel on the following page. Verify by checking your email confirmation.
Credit Card Users
For most credit card users (starting in 2020) you can manage your own subscription, cancel prior to renewal etc. directly in the client dashboard.
Go to the left menu and under Billing >> select Subscriptions. Click on the order you wish to manage and find the Cancel subscription link below pictured below. Once you receive an email confirmation the subscription has been cancelled.
Billing Portal Users
If you don't have access to the client dashboard that looks like the above. Use the link below to sign-up and access your billing portal account:
https://amwgroup.chargebeeportal.com/portal/login
Billing Portal
Cancel Subscription
- Go to Subscription
- Cancel renewal of Subscription
Update Payment Method
- Go to Payment Method Information
- Click edit and update to new preferred billing method.
For billing related questions please contact: billing [a] amworldgroup.com